On the identity trail

November 30, 2007 at 9:30 pm 1 comment

Over the past two weeks, I’ve spent some time on the road as a part of the igovt public consultation. It took me to the suburbs of big cities- Porirua (Wellington) and Manukau (Auckland)- but also smaller cities like Westport.

At each place, there were discussions with both the general public as well as those from specific community segments, such as students or businesses. The meetings were in a focus group format over three hours that allowed for an in-depth look at the issues.

It was a truly fascinating, wonderful experience.

The discussions spanned a wide range of topics including peoples’ perceptions and views about government, the digital divide, online government services, identity, protecting privacy, internet security, biometrics, authentication types, charging models… and much, much more.

I spend so much of my life thinking about these topics that talking to a wide range of people makes for a great reality check. I was particularly pleased to find that the view from my ivory tower wasn’t that different than that from the paddock.

If there was one unifying view, it was the eagerness and willingness of people to participate in shaping a service that will touch them all. The classic Kiwi attitude of giving new things a go combined with earthly common sense.

Above all, there were the everyday stories; our place, our lives. And, the reminder of what it means to work for government- the opportunity to make a difference.


Entry filed under: authentication, biometrics, government, identity, igovt, NZ, personal_info, privacy, strategy, trust.

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1 Comment Add your own

  • 1. Richard  |  December 1, 2007 at 11:33 am

    A heartening post Vikram.


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